About Shep
A Note From Shep
The state of customer service and customer experience is changing&#;
Customers no longer compare their experience to your competitors. They compare their experience with every other company they&#;ve dealt with, regardless of the industry. Delivering great customer service has never been more important as the expectation has never been higher.
As a customer experience expert with over 30 years in the field, I can confidently say that the world of customer service and customer experience has changed drastically since I first started. When I began my career, customer service was seen as a necessary, but often overlooked, aspect of a business. Fast forward to today, and the importance of providing an exceptional customer experience is now widely recognized as the key difference between good and great organizations.
Throughout my career, I have had the pleasure of working with over different organizations, ranging from Fortune companies to small and medium-sized businesses, to help improve their customer service experience. This work has given me the insights and expertise to write 8 books on the subjects of customer service and customer ex
William Shakespeare was an English poet, playwright, and actor of the Renaissance era. He was an important member of the King’s Men theatrical company from roughly onward. Known throughout the world, Shakespeare’s works—at least 37 plays, sonnets, and 2 narrative poems—capture the range of human emotion and conflict and have been celebrated for more than years. Details about his personal life are limited, though some believe he was born and died on the same day, April 23, 52 years apart. FULL NAME: William Shakespeare The personal life of William Shakespeare is somewhat of a mystery. There are two primary sources that provide historians with an outline of his life. One is his work, and the other is official documentation such as church and court records. However, these provide only brief sketches of specific events in his life and yield little insight into the man h
William Shakespeare (). English poet and playwright &#; Shakespeare is widely considered to be the greatest writer in the English language. He wrote 38 plays and sonnets. Short bio of William Shakespeare William Shakespeare was born in Stratford-upon-Avon on 23rd April His father William was a successful local businessman, and his mother Mary was the daughter of a landowner. Relatively prosperous, it is likely the family paid for Williams education, although there is no evidence he attended university. In William, aged only 18, married an older woman named Anne Hathaway. They had three children, Susanna, Hamnet and Juliet. Their only son Hamnet died aged just After his marriage, information about the life of Shakespeare is sketchy, but it seems he spent most of his time in London &#; writing and acting in his plays. Due to some well-timed investments, Shakespeare was able to secure a firm financial background, leaving time for writing and acting. The best of these investments was buying some real estate near Stratford in , which soon doubled in value. It seemed Shakespeare didn’t mind being absent from his family &#; he only returned home during Lent when all the the
In a world where budgets are shrinking while KPIs remain the same, teams must work together to survive and thrive. This often seems easier said than done. With engagement at record lows and more competition than ever, it can seem impossible to get ahead. But overcoming these challenges doesn’t require a big capital expenditure or a new advertising campaign. The secret lies in building a culture focused on creating an amazing customer experience every day for every customer. Customer service is not just a department. Customer experience (CX) is not just a strategy. They are philosophies that must be embedded into your organization’s culture. It’s everyone’s job, and when done right, it’s your competitive differentiator. It’s what makes your customers say, “I’ll be back!” Meet Shep Hyken, the CAO (Chief Amazement Officer) of Shepard Presentations and one of the world’s leading authorities on customer service and customer experience (CX). As a keynote speaker, he has been inducted into the National Speakers Association Hall-of-Fame for lifetime achievement in the speaking industry. His
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William Shakespeare
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Who Was William Shakespeare?
Quick Facts
BORN: c. April 23,
DIED: c. April 23,
BIRTHPLACE: Stratford-upon-Avon, England, United Kingdom
SPOUSE: Anne Hathaway ()
CHILDREN: Susanna, Judith, and Hamnet
ASTROLOGICAL SIGN: TaurusEarly Life
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